SOC Framework Development · Processes to KPIs
Build a SOC that runs the same way every shift.
We work with your stakeholders on business needs, security objectives and risk appetite, then build the processes, playbooks, governance, roles and metrics that tell your SOC exactly how to operate and prove its value.
Why it matters
Tools detect threats. Frameworks decide what happens next.
Same incident, same response
Documented processes and playbooks mean an alert is handled the same way whichever analyst picks it up, at any hour of the day.
Aligned with the business
A SOC charter, service catalogue and operating model tie daily operations to organisational goals and the regulations you answer to.
Value you can show
Agreed KPIs and reporting measure how well the SOC performs and give leadership clear evidence of what it delivers for the money.
How we deliver
Understand first. Then build every component.
Our team starts with your stakeholders and risk appetite, then designs each part of the framework around what it learns.
Business requirements
We work with your stakeholders to understand business requirements, security objectives and the level of risk you accept.
Processes & procedures
Incident response, escalation and reporting, plus the processes behind threat intelligence, vulnerability management and forensics.
IR playbooks
Step-by-step playbooks for the incident scenarios your SOC is most likely to face, so analysts act without improvising.
SOC governance
A service catalogue, SOC charter, operating model and SLAs that keep operations aligned with goals and regulation.
Roles & people
Roles and responsibilities for every SOC position, with guidance on hiring and training the people to fill them.
KPIs & reporting
Key performance indicators and reporting requirements that measure SOC effectiveness and communicate its value.
What you receive
Processes and playbooks, governance and oversight, people and measurement.
Expected outcomes: consistent incident handling across shifts, operations aligned with business and regulatory needs, and measurable SOC performance.
01 · Define
Processes and playbooks
Incident response process
Escalation and reporting procedures
Threat intelligence process
Vulnerability management process
Digital forensics process
Incident response playbooks
02 · Govern
Governance and oversight
SOC charter
Service catalogue
Operating model
Service level agreements (SLAs)
03 · Staff
People and measurement
SOC roles and responsibilities
Hiring and training guidance
Key performance indicators
Reporting requirements
Track record
Security operations we help build and mature.
SOC-CMM · February 2025
Official support partner for SOC maturity improvement
Tier II service provider · KSA · 2025
MDR service set-up, advisory and support awarded
Hold your SOC to account with ExceedGRC.
A framework is only as good as its upkeep. ExceedGRC keeps your SOC policies and processes under governance, logs control gaps as live-scored risks and tracks each fix to closure, so every review draws on audit-ready reports, not memory.
Related services
Framework written. Now put it to work.
Measure the SOC you have, add people where you need them and keep experienced responders on call.
SOC Assessment & Roadmap Design
Measure your current SOC maturity first, so the framework fixes the gaps that really exist.
Explore SOC assessmentIncident Response Retainer
Experienced responders and customised IR planning on hand when a playbook reaches its limit.
See retainer optionsProfessionals as a Service
Fill SOC roles with expert security staff, on-site or remote, without waiting on full-time hires.
Explore CPaaSSOC career tracks
NICE-based training tracks that grow analysts from entry level to incident handling and forensics.
View training tracksFAQ
SOC frameworks, explained simply.
What security leaders ask before formalising how their SOC operates.
Do we need a SOC already in place?
No. The framework can guide a new SOC from the start or bring order to one that grew without documentation. Either way, we begin with your requirements and risk appetite.
Which incidents do the playbooks cover?
The incident scenarios most common for your organisation. We agree the list with your stakeholders, then write a playbook for each with clear steps, owners and escalation points.
Will the framework match our regulators' expectations?
That is the intent from day one. Governance and oversight are designed to keep SOC operations in line with the regulations and standards that apply to you, and the SOC charter and SLAs are written with them in mind.
How do we know the SOC is working?
The framework sets KPIs and reporting requirements that measure SOC effectiveness and show its value to leadership, so performance is judged against agreed measures rather than impressions.
Can you help staff the SOC as well?
The framework defines every role and how to hire and train for it. If you need people sooner, our Professionals as a Service and Academy teams can supply security staff and training.
Formalise your SOC
Describe your SOC as it is. We'll design how it should run.
Describe the SOC you run or plan. We will map which framework components you need first and send a scoped proposal.
Tell us whether your SOC is live or planned
Our SOC specialists study your requirements
A framework proposal with clear phases follows